BSM 001 Fundamentals of Management | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 002 Basics of Marketing | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 003 Written Communication Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 001 Basic IT Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 004 Foundations of Services Marketing | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 005 Focus on the Customer | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 006 Understanding Customer Requirements | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 002 Communication and Soft Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 007 Understanding Human Behavior | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 008 Basic Quantitative Techniques | IN-DEPTH STUDY GUIDE for IGNOU 
BEVAE 181 Environmental Studies | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 003 Advanced IT Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 009 Introduction to Service Operations | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 010 Service Design | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 004 Accounting as Information System | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 012 Economy and Services | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 013 Delivering and Performing Service | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 014 Managing Service Operations - I | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 005 Data Processing and Reporting | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 016 Managing Service Operations - II | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 017 Service Entrepreneurship | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 006 Research Process | IN-DEPTH STUDY GUIDE for IGNOU BSM 011 Service Quality and Improvement |...
Rs.299
| Product Name | Cart |
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Category | : BACHELOR‘S DEGREE PROGRAMMES |
| Sub Category | : Bachelor of Business Administration (Services Management) (BBASM) |
| Products Code | : BBASM-S4-3.04 |
| HSN Code | : 490110 |
| Language | : English |
| Author | : BMAP EDUSERVICES PVT LTD |
| Publisher | : BMAP EDUSERVICES PVT LTD |
| University | : IGNOU (Indira Gandhi National Open University) |
| Pages | : 300 |
| Weight | : 199 GM |
| Dimensions | : 21.0 x 29.7 cm (A4 Size Pages) |
BSM 011 Service Quality and Improvement provides BBASM students with a comprehensive understanding of service quality management and strategies for continuous improvement. The course covers various theories, models, and frameworks related to service quality, as well as practical techniques for enhancing service delivery and customer satisfaction.
The study material emphasizes practical application, offering real-world examples and case studies from different service industries. Through these examples, students gain insights into how service quality concepts are applied in practice, preparing them to address real-world challenges in their careers.
Comprehensive coverage of all syllabus topics ensures thorough preparation for exams. Detailed explanations, examples, and practice materials help students strengthen their understanding and excel in assessments.
Moreover, BSM 011 equips students with the knowledge and skills needed to drive service quality and improvement initiatives within service-oriented businesses. By mastering service quality concepts and continuous improvement strategies, students can contribute effectively to enhancing customer satisfaction and loyalty.
DISCLAIMER
The IGNOU solved assignments and guess papers provided on this platform are for reference purposes only and should not be used to engage in educational dishonesty. These materials serve as learning and study tools and are not intended for submission as original work. Users are responsible for using these materials ethically and in accordance with their educational institution's guidelines. We do not assume liability for any misuse or consequences resulting from the use of these materials. By accessing and utilizing these resources, users agree to this disclaimer.
Chat with us
