BSM 001 Fundamentals of Management | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 002 Basics of Marketing | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 003 Written Communication Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 001 Basic IT Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 004 Foundations of Services Marketing | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 005 Focus on the Customer | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 002 Communication and Soft Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 007 Understanding Human Behavior | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 008 Basic Quantitative Techniques | IN-DEPTH STUDY GUIDE for IGNOU 
BEVAE 181 Environmental Studies | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 003 Advanced IT Skills | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 009 Introduction to Service Operations | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 010 Service Design | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 011 Service Quality and Improvement | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 004 Accounting as Information System | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 012 Economy and Services | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 013 Delivering and Performing Service | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 014 Managing Service Operations - I | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 005 Data Processing and Reporting | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 016 Managing Service Operations - II | IN-DEPTH STUDY GUIDE for IGNOU 
BSM 017 Service Entrepreneurship | IN-DEPTH STUDY GUIDE for IGNOU 
BSMA 006 Research Process | IN-DEPTH STUDY GUIDE for IGNOU BSM 006 Understanding Customer Requirements |...
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| Category | : BACHELOR‘S DEGREE PROGRAMMES |
| Sub Category | : Bachelor of Business Administration (Services Management) (BBASM) |
| Products Code | : BBASM-S2-3.04 |
| HSN Code | : 490110 |
| Language | : English |
| Author | : BMAP EDUSERVICES PVT LTD |
| Publisher | : BMAP EDUSERVICES PVT LTD |
| University | : IGNOU (Indira Gandhi National Open University) |
| Pages | : 300 |
| Weight | : 199 GM |
| Dimensions | : 21.0 x 29.7 cm (A4 Size Pages) |
BSM 006 Understanding Customer Requirements is designed to empower BBASM students with the ability to analyze and fulfill diverse customer needs effectively. This course provides comprehensive coverage of techniques for understanding and meeting customer requirements in service-oriented industries.
The study material emphasizes practical application, offering real-world examples and case studies from various service sectors. Through these examples, students gain insights into how customer requirements are identified, analyzed, and addressed in different service contexts, preparing them for real-world challenges.
Comprehensive coverage of all syllabus topics ensures thorough preparation for exams. Detailed explanations, examples, and practice materials aid students in strengthening their understanding and excel in assessments.
Moreover, BSM 006 equips students with the skills needed to excel in roles focused on customer requirements within service-oriented businesses. By mastering techniques for understanding customer needs, students can contribute effectively to enhancing customer satisfaction and loyalty, driving success in service industries.
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