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BSM 006 Understanding Customer Requirements | Guess Papers of IGNOU

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BSM 006 Understanding Customer Requirements | Guess Papers of IGNOU

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BSM 006: Master Customer Needs & Succeed in Service Management (BBA(SM))
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  • Develop expertise in understanding customer requirements in the service industry.
  • Learn key service marketing concepts and frameworks.
  • Gain insights into building strong customer relationships.
  • Prepare effectively for IGNOU exams with crucial topics covered.
Category : BACHELOR‘S DEGREE PROGRAMMES
Sub Category : Bachelor of Business Administration (Services Management) (BBASM)
Products Code : BBASM-S2-3.04
HSN Code : 490110
Language : English, English
Author : BMAP EDUSERVICES PVT LTD
Publisher : BMAP EDUSERVICES PVT LTD
University : IGNOU (Indira Gandhi National Open University)
Pages : 50
Weight : 157gms
Dimensions : 21.0 x 29.7 cm (A4 Size Pages)



Details

BSM 006: Understanding Customer Requirements is a comprehensive resource designed to equip you with the knowledge and skills necessary to excel in service management. This essential BBA(SM) course delves into the core principles of understanding customer needs within the service industry. Master the fundamentals: Gain a thorough understanding of service marketing concepts, frameworks, and research methods. Build strong relationships: Learn strategies for effectively communicating with customers and fostering loyalty. Identify customer needs: Discover techniques for uncovering both explicit and implicit customer requirements. Ace your exams: Focus on the most important 50-60 pages covering crucial topics frequently tested in IGNOU guess papers. Benefits of using this book: In-depth knowledge: Gain a strong foundation in service marketing principles. Enhanced skills: Develop the ability to identify and address customer needs effectively. Improved exam performance: Target high-scoring areas frequently appearing in IGNOU exams. Confident decision-making: Make informed choices based on customer insights. #IGNOU #BBA(SM) #ServiceManagement #CustomerNeeds #BSM006 #ExamPreparation

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