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BSM 011 Service Quality and Improvement | Quick Readable Notes For IGNOU Exam

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BSM 011 Service Quality and Improvement | Quick Readable Notes For IGNOU Exam

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Master the principles of service quality and continuous improvement with BSM 011, tailored for Bachelor of Business Administration (Services Management) students.
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Rs.149Rs.319   53% OFF


  • Comprehensive Coverage: Fundamental concepts in service quality and improvement condensed into 100-130 pages for in-depth learning.
  • Key Areas: Quality management, customer satisfaction, process improvement, and performance measurement.
  • Practical Skills: Develop proficiency in quality assessment tools, continuous improvement techniques, and service quality standards.
  • Exam Readiness: Quick-reference study notes covering the entire syllabus comprehensively.
Category : BACHELOR‘S DEGREE PROGRAMMES
Sub Category : Bachelor of Business Administration (Services Management) (BBASM)
Products Code : BBASM-S4-3.04
HSN Code : 490110
Language : English
Author : BMAP EDUSERVICES PVT LTD
Publisher : BMAP EDUSERVICES PVT LTD
University : IGNOU (Indira Gandhi National Open University)
Pages : 100-130
Weight : 157gms
Dimensions : 21.0 x 29.7 cm (A4 Size Pages)



Details

Delve into BSM 011 - Service Quality and Improvement, an essential course for Bachelor of Business Administration (Services Management) students focused on mastering the principles and practices of enhancing service quality and implementing continuous improvement strategies. This course covers key topics such as quality management systems, customer satisfaction measurement, process improvement methodologies, and performance measurement tools. Students will learn how to assess service quality, implement improvement techniques, and adhere to service quality standards. With a focused syllabus spanning 100-130 pages, our concise study resources ensure thorough preparation for exams, covering topics such as Six Sigma, Total Quality Management (TQM), Lean principles, and customer feedback analysis.

#ServiceQuality #BSM011 #BBASM #ContinuousImprovement

Benefits:

  • Quality Excellence: Master the principles of quality management to enhance service delivery.
  • Customer Satisfaction: Enhance skills in measuring and improving customer satisfaction.
  • Strategic Improvement: Develop insights for implementing effective continuous improvement strategies.
  • Comprehensive Preparation: Cover all exam-relevant topics with clarity and depth.

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The IGNOU solved assignments and guess papers provided on this platform are for reference purposes only and should not be used to engage in educational dishonesty. These materials serve as learning and study tools and are not intended for submission as original work. Users are responsible for using these materials ethically and in accordance with their educational institution's guidelines. We do not assume liability for any misuse or consequences resulting from the use of these materials. By accessing and utilizing these resources, users agree to this disclaimer.

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