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Rs.149
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Category | : BACHELOR‘S DEGREE PROGRAMMES |
Sub Category | : Bachelor of Business Administration (Services Management) (BBASM) |
Products Code | : BBASM-S4-3.04 |
HSN Code | : 490110 |
Language | : English |
Author | : BMAP EDUSERVICES PVT LTD |
Publisher | : BMAP EDUSERVICES PVT LTD |
University | : IGNOU (Indira Gandhi National Open University) |
Pages | : 100-130 |
Weight | : 157gms |
Dimensions | : 21.0 x 29.7 cm (A4 Size Pages) |
Delve into BSM 011 - Service Quality and Improvement, an essential course for Bachelor of Business Administration (Services Management) students focused on mastering the principles and practices of enhancing service quality and implementing continuous improvement strategies. This course covers key topics such as quality management systems, customer satisfaction measurement, process improvement methodologies, and performance measurement tools. Students will learn how to assess service quality, implement improvement techniques, and adhere to service quality standards. With a focused syllabus spanning 100-130 pages, our concise study resources ensure thorough preparation for exams, covering topics such as Six Sigma, Total Quality Management (TQM), Lean principles, and customer feedback analysis.
#ServiceQuality #BSM011 #BBASM #ContinuousImprovement
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