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Category | : MASTER‘S DEGREE PROGRAMMES |
Sub Category | : Master of Business Administration (MBA) |
Products Code | : 7.2-MBA-ASSI |
HSN Code | : 490110 |
Language | : English |
Author | : BMAP EDUSERVICES PVT LTD |
Publisher | : BMAP EDUSERVICES PVT LTD |
University | : IGNOU (Indira Gandhi National Open University) |
Pages | : 20-25 |
Weight | : 157gms |
Dimensions | : 21.0 x 29.7 cm (A4 Size Pages) |
Consumer behaviour is the study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and wants. The MMPM 001 Consumer Behaviour course explores various factors that influence consumer decisions—from psychological and social influences to cultural and situational factors. This assignment solution aims to provide students with a comprehensive understanding of consumer behaviour theories and their practical applications in the marketing world, enabling marketers to design more effective strategies that resonate with target audiences.
Consumer behaviour theories attempt to explain why consumers make the choices they do. One of the primary models is the Black Box Model, which represents the consumer as a "black box" where inputs (marketing stimuli, cultural factors) are transformed into outputs (purchase decisions) through internal processes. Other important models include:
Consumer behaviour is heavily influenced by psychological factors such as perception, motivation, learning, and attitudes. For example, a consumer’s perception of a brand can be shaped by personal experiences, advertising, and word-of-mouth. Social influences like family, reference groups, and social status also play a significant role in shaping purchasing decisions. Cultural factors, including cultural values, traditions, and societal norms, further influence what consumers consider desirable or acceptable.
Understanding consumer behaviour is critical for effective marketing. Marketers use consumer insights to segment the market, tailor marketing messages, and create products that meet specific consumer needs. By leveraging consumer behaviour theories, businesses can design targeted campaigns that address the unique motivations and barriers of different consumer groups. For instance, a company might develop a product based on the findings from consumer surveys that reveal unmet needs, or tailor its advertising strategy to resonate with the cultural values of its target audience.
While the study of consumer behaviour provides valuable insights, it also presents challenges such as accurately predicting consumer responses in a rapidly changing market and dealing with the complexities of digital media influence. Emerging trends like the integration of big data analytics and artificial intelligence in understanding consumer behaviour offer promising avenues for future research and more precise targeting in marketing strategies.
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