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Category | : DIPLOMA PROGRAMMES |
Sub Category | : Diploma in Business Process Outsourcing Finance and Accounting (DBPOFA) |
Products Code | : DBPOFA-E-BPOI-7.16 |
HSN Code | : 490110 |
Language | : English |
Author | : BMAP EDUSERVICES PVT LTD |
Publisher | : BMAP EDUSERVICES PVT LTD |
University | : IGNOU (Indira Gandhi National Open University) |
Pages | : 300 |
Weight | : 199 GM |
Dimensions | : 21.0 x 29.7 cm (A4 Size Pages) |
The BPOI 6 English Communication/Communication Skills book is an in-depth study guide tailored for students pursuing the Diploma in Business Process Outsourcing Finance and Accounting (DBPOFA). This guide provides extensive coverage of the BPOI 6 syllabus, equipping students with the communication skills essential for success in the BPO industry. Key topics include effective verbal and written communication, professional etiquette, active listening, and conflict resolution. The book features industry-specific case studies and practical exercises to enhance learning and application. Additionally, it includes numerous practice questions and detailed explanations, making it an invaluable resource for exam preparation. Spanning 300-350 pages, this guide is designed to help students excel academically and professionally.
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